Personal Effectiveness

Our personal effectiveness workshops include:

- Effective Negotiating: Participants apply a process for planning and conducting negotiations systematically and effectively, develop the interpersonal skills of negotiation in a series of exercises and role-plays, and explore how to influence and get commitment in tough negotiations.

- Presentation Skills: Participants develop and refine the skills to deliver presentations with greater presence, authority and impact. Participants learn to adapt their approach according to their audience, and learn techniques for handling audience questions and concerns with confidence.

- Project Management: This workshop provides a simple, easily-understood approach to planning and implementing projects which can be applied across the organisation to ensure greater consistency and alignment. Project leaders learn to manage timelines, people and resources more effectively, and develop skills to influence and get commitment whether leading project meetings, proposing changes to senior management or working with external stakeholders.

- Service Excellence: Participants develop the mindset and skills to deliver service excellence in the most challenging service situations including how to manage self-emotions, ask the right questions, demonstrate listening and deal with difficult customers professionally and with confidence.

- Teamwork & Communication: Through experiential exercises and activities, participants get to know each other better as individuals, build collaborative and creative problem solving skills, and develop a greater sense of team spirit and belonging. We may incorporate DISC or MBTI^® to help participants understand their own and others’ personality style preferences and be better able to work with differences in teams.