Senior Consultant
Lilian Lui
With over 25 years of experience in the hospitality industry, Lilian specializes in sales and leadership training. She has held key positions at renowned hotels like Shangri-La and Ritz Carlton where she developed strategies to achieve financial and brand goals. Since becoming an external consultant in 2019, Lilian has supported various organizations in the luxury, telecoms and , including NGOs and luxury retailers, to create tailored solutions that drive success. Her projects range from strategic sales training to customer service excellence workshops. Additionally, she mentors youth development programs in Hong Kong, showcasing her dedication to fostering the next generation of leaders.
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