We believe that each training situation is unique and that participants must see the direct relevance of a programme to their own situation. Also, skills should be practiced in real-life situations, through relevant cases, examples and role-plays so that participants can apply them immediately on return to work.

Therefore, prior to finalising the content of any training, we take extra time to get to know your organisation, the challenges participants face and the specific outcomes you (and they) would like to gain from the training.

When implementing a training programme, we take the following steps:

	Carry out an initial fact-finding visit to gain an understanding of the issues you face
	Summarise our understanding of your needs and how we may respond to them
	Carry out further in-depth fact-finding with senior managers, participants and other key people
	Present a detailed recommendation
	Provide the necessary consultancy or training
	Follow-up as necessary.