| performance
management
Our Performance
Management workshops
equip managers to lead, motivate
and develop their direct reports
to bring out the highest performance and develop potential.
We train managers to be able to
set challenging targets
that are aligned to departmental
objectives and corporate goals, and provide opportunities to practice and develop skills that can be immediately applied on return to the workplace.
The following are examples of the programmes we have offered:
| Managing People & Performance |
- Role of the manager
- Principles of Situational Leadership
- Performance management process
- Agreeing performance measures (e.g. 'SMART' objectivesO
- Analysing gaps & developing competence
- Giving feedback
- Motivating people (experienced staff & gen Y)
- Managing difficult behaviours
|
| Effective
Performance Appraisals |
- Value of appraisals
- Setting and reviewing objectives
- Assessing competencies
- Applying assessment scales; overcoming
rater bias
- Development planning discussions
- Giving & receiving feedback
- Agenda for review meeting
- Completing appraisal documentation
|
| Coaching for
Performance |
- Coaching v. mentoring v. counseling
- Benefits to the organisation,
manager and direct report
- How adults learn; learning styles
- Diagnosing coaching needs
- Interpersonal skills of coaching
- Counselling to help people solve
their problems
- Handling reactions to feedback
|
| Supervisory
Skills |
- Role of the supervisor/team
leader
- Management styles
- Building the team
- Working with your manager
- Managing individual performance
- Effective delegation
|
| Managing People
through Change |
- Understanding change
- Change management process
- Communicating change
- Managing people through change
- Influencing skills
- Planning process
- Group planning exercises with
presentations
|
| Developing
High Performers / Mentoring |
- What is mentoring/coaching?
- How to set up a mentoring /coaching
programme
- Preparing for mentoring / coaching
sessions
- Steps of the meeting
- Coaching conversations - skills
practice (role-play)
- Handling difficult situations
- Mentoring/coaching programme
evaluation
|
|
