| performance
management
Our Performance
Management development workshops
equip managers to lead, motivate
and develop their direct reports
to bring out the highest performance.
We train managers to be able to
set challenging goals and targets
that are aligned to departmental
objectives and corporate goals.
We also provide the skills to be
able to give and receive feedback
constructively and effectively.
We provide training & development in the following areas:
| Managing People |
- Understanding yourself &
others
- Principles of Situational Leadership
- Performance management process
- Agreeing performance measures
- 'SMART' objectives
- Developing competencies
- Giving feedback
- Counselling for attitude change
& self-sufficiency
|
| Effective
Performance Appraisals |
- Value of appraisals
- Setting and reviewing objectives
- Assessing competencies
- Applying assessment scales; overcoming
rater bias
- Development planning discussions
- Giving & receiving feedback
- Agenda for review meeting
- Completing appraisal documentation
|
| Coaching for
Performance |
- Coaching v. mentoring v. counseling
- Benefits to the organisation,
manager and direct report
- How adults learn; learning styles
- Diagnosing coaching needs
- Interpersonal skills of coaching
- Counselling to help people solve
their problems
- Handling reactions to feedback
|
| Supervisory
Skills |
- Role of the supervisor/team
leader
- Management styles
- Building the team
- Working with your manager
- Managing individual performance
- Effective delegation
|
| Managing People
through Change |
- Understanding change
- Change management process
- Communicating change
- Managing people through change
- Influencing skills
- Planning process
- Group planning exercises with
presentations
|
| Developing
High Performers / Mentoring |
- What is mentoring/coaching?
- How to set up a mentoring /coaching
programme
- Preparing for mentoring / coaching
sessions
- Steps of the meeting
- Coaching conversations - skills
practice (role-play)
- Handling difficult situations
- Mentoring/coaching programme
evaluation
|
|
